Returns Policy

Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Securadoor (Pty) Ltd itself.

Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.

This Policy forms part of the Securadoor (Pty) Ltd Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

• package your products safely and securely for protection during transit;
• clearly mark your return reference number on the outside of the parcel; and
• include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Products damaged on delivery

If your item arrives damaged, incorrect, or incomplete, report it within 7 days of receipt. Claims outside this window unfortunately cannot be accommodated.

For unwanted or mistakenly ordered items:
- Items must be unused, sealed in original packaging, and in a saleable condition.
- Return shipping is at the customer’s expense.
- A 10% handling charge may apply.
- A refund or  will be issued once the return is received and inspected.
- Original shipping charges are non-refundable.

If preferred, we can arrange collection using our couriers, with costs deducted from the credit due.

Please note: Used items and opened packaging may not qualify for return unless they are faulty under warranty.

Once goods have been dispatched and handed over to the courier or delivery service, the risk of loss or damage during transit passes to the customer. We are therefore not liable for any products damaged during delivery. Customers are responsible for inspecting goods upon receipt and, where damage has occurred in transit, submitting a claim directly to their courier, delivery provider or relevant insurer. We will assist with reasonable supporting documentation where possible, but we will not be responsible for repairing, replacing, crediting or refunding products damaged during delivery.

Beyond 7 days, returns will only be accepted in accordance with product warranty guidelines.

2: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorized alterations to the product;
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
• in relation to Unboxed Deals or used products, signs of handling and/or repackaging.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 3 months after delivery / collection of the product.

You can do so by logging a return on the Website, and we will arrange to collect the product.. Once we have inspected the product and validated your return, we will repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Unfortunately, we cannot facilitate returns that fall outside of the 3-month period.

7: Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law)  refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.

If you return a product that does not comply with this Policy, you may be liable to reimburse Securadoor (Pty) Ltd  for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account.